Buyers Responsibility

LIVE ANIMAL SALES: 

At this time we do not offer refunds or replacements after picking up your poultry. Animals sold are sold AS-IS, WHERE-IS. 

As a buyer of live animals, it is your responsibility to look over any animal you are taking possession of to ensure they appear healthy, and you do not have a concern about them. Any concern needs to be addressed immediately, before the animal leaves the property grounds.

 

Transportation:

It is the buyers responsibility to make sure that adequate transportation is provided for the return trip.

Adequate poultry transportation includes specific poultry transport cages. Poultry transport cages should include a solid bottom, with appropriate grips to ensure the bird can get a firm footing. The poultry transport cage should be firmly secured to your vehicle so it cannot slide or move during transport. It must also provide adequate room for movement of the bird(s), as well as a solid bedding choice that won't allow a bird to slip on slick surfaces. Adequate ventilation, needs to be provided as well.

We recognize that generally most adult poultry can be transported in wire dog kennels, so long as the plastic tray is secured inside the kennel, the kennel is secured to the vehicle to prevent movement, and a rug, mat or other suitable bedding choice is secured to the inside of the kennel to give the bird the ability to keep its footing easily. 

We do not recommend transporting poultry in temperatures under 50 degrees or over 90 degrees unless they are to be transported in a climate controlled environment during their transport. Small baby poultry and fowl that may require a heat lamp should be kept free of drafts and out of direct sunlight during transport at the appropriate temperature for their age. We are happy to help you pick up you're poultry in any form, fashion or method you may deem appropriate, however, you are assuming all risks associated by doing so. 

Risk of Loss

The buyer, upon assuming possession of your poultry, assumes all risk, including but not limited to, injury, illness, and/or death. 

Poultry Care

It is also the buyer's responsibility to provide an adequate environment with appropriate heat, shade, bedding, food, water and other potentially necessary supplements to ensure their well being. 

These things can be dependent on a variety of things, such as your individual coop set up, bedding choice, heating choice, adequate shade options, nutrition, and basic animal husbandry routine preventative care. It can also be dependent on your method of transporting your live animals home with you, the duration of your trip, the type of carrier used to transport said animals home, as well as the conditions of the weather (hot, cold, raining, etc)

There is no guarantee for in-store and pick up orders after the poultry leaves the premises or the care of Wise County Chicken Farm. It is the buyer's responsibility to ensure the animal appears to be in good health. 

We take a lot of pride in bringing our local community healthy feathered flocks as our name and reputation are important to us. Buying live poultry has inherent risks involved and raising them is a buyer's risk. Sometimes things go wrong without any real reason that can be determined. 

POULTRY RELATED PRODUCTS: 

We offer a limited 7 day return policy on any products purchased online or in store so long as the item is returned in the same condition in which it was purchased. (Note: some items such as vitamins, supplements or medications are not returnable).

To be eligible for a return, your product must be in the same condition that you received it, unused, unopened, with tags, and in its original packaging.

To start a return, you can contact us at wisecochickenfarm@outlook.com. Please note that returns will need to be sent to the following address: 

431 County Road 3386
Paradise, TX 76073

You can always contact us for any return question at wisecochickenfarm@outlook.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, medications, supplements, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.