At Wise County Chicken Farm, we partner with trusted hatcheries to provide healthy, quality poultry shipped directly to your door. Every shipment is carefully packed with the birds' health and safety in mind. While live animal shipping always carries some inherent risk, we stand behind our hatchery partners' Live Arrival Guarantee.

Qualifying for the Live Arrival Guarantee

If a bird arrives deceased (DOA) upon delivery, you may be eligible for a replacement or store credit, subject to our hatchery partner's claim approval.

To qualify, customers must:

1. Inspect the shipment immediately upon delivery.
2. Notify Wise County Chicken Farm within 2 hours of delivery.

Provide clear photographs of:

1. The unopened shipping box.
2. The shipping label.
3. The affected bird(s).
4. The entire shipment.

Failure to report a claim within the required timeframe may result in the claim being denied.

What is Not Covered

The Live Arrival Guarantee does not cover:

• Deaths occurring after delivery.
• Illness or losses after the birds have entered the customer's care.
• Improper brooder setup or management.
• Shipping delays caused by the carrier, weather, or other events outside our control.
• Failure to retrieve the shipment promptly after delivery.
• Refused or returned shipments.
• Stress-related losses occurring after arrival.
• Any consequential expenses, including feed, supplies, veterinary care, lost income, or emotional distress.

Claim Resolution

Approved claims will generally be resolved with replacement birds when available. If replacement birds are unavailable within a reasonable timeframe, store credit may be issued for the value of the affected bird(s).

Compensation is limited to the purchase price of the affected bird(s). Shipping charges are non-refundable once an order has shipped.

Customer Responsibilities

Customers are responsible for:

1. Providing a complete and accurate shipping address.
2. Monitoring tracking information and retrieving the shipment promptly upon delivery.
3. Having a clean, safe, and properly heated brooder prepared before the birds arrive.
4. Following all care instructions provided by the hatchery or Wise County Chicken Farm.

Questions or Concerns?

If you experience an issue with your shipment, please contact us as soon as possible. Our goal is to provide excellent customer service and work with you toward a fair resolution whenever possible.